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Do you have questions? See the most frequent answers below


Below are the most common questions relating to Orders:

What payment methods are accepted?

We accept the following payment methods:

Can I pay with Satispay?

Yes, we also accept Satispay as a payment method.

Is it possible to insert a gift note?

Yes, in your cart you will have a special section to enter your gift note. (also the price will be deducted from the garment)


Here are the most common questions related to Shipping:

Is shipping free?

Shipping costs are paid by the customer, at a cost of Euro 8.90 in Italy.

However, they are free for amounts exceeding Euro 59.99.

What are the delivery times?

LIBERO MILANO guarantees delivery within 5 working days of the parcel being taken by the courier

An extra day may be needed for the islands and Calabria.

Deliveries take place during office hours from Monday to Friday.

Can I collect my order in store?

Yes, you can choose the location where the garment is available and pick it up directly in the store.

Returns and Refunds

Below are the most common questions relating to Returns and Refunds:

How long do I have to return a garment?

You can decide to return the purchased product within 30 days.

How does the returns policy work?

You can make returns for FREE at all our LIBERO MILANO points of sale (visit the SHOP - Points of sale section)

You can choose a courier of your choice. The cost of the return service is borne by the customer

You can request collection at LIBERO MILANO. The cost of the return service is €8.90

How does the refund policy work?

Once the refund has been approved e
having received and verified your return, LIBERO MILANO will proceed with the refund
which will be credited to you in the same way as you have
made the purchase.

In the event that your return is not
compliant with the above conditions, the package will be sent back
back to the customer at his expense and without any refund.

For any further information see " Terms and conditions "

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